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Estimated Arrival September 4, 2015 - September 7, 2015
Estimated Arrival(Intl) September 4, 2015 - September 7, 2015
We will gladly accept returns or exchanges if you request a Return Authorization number (RA#) within 14 days of receiving your order. Merchandise eligible for return must not be worn, altered, washed or used with original tags intact. Footwear must include the original shoe box in its original condition.
OTTE offers free FedEx International Priority shipping on all orders over $150. A flat rate of $35 is charged for orders under $150.
Please note, international purchases are final sale. Unfortunately, we cannot honor return or exchange requests on international orders. Please contact email@example.com with all sizing, fit, or color questions prior to placing an order.
All orders become the responsibility of the purchaser once received by the carrier. OTTE will not be held responsible for the loss or damage of any item(s). By placing an order with international shipping, you agree to OTTE’s international shipping policy. Please note international orders may be subject to delays due to customs clearance procedures in the destination country.
For information about international shipping to China, please visit: 购物指南.
Tax and duties
All shipments outside the United States may be subject to taxes and duties based on the destination country. The customer is responsible for all taxes and duties. OTTE is not responsible for any fees charged by customs. Unfortunately, we have no control over these charges and cannot predict what they may be, as customs policies and import duties vary widely from country to country; in some cases, customs duties are not always applied. Each country has its own rules for determining whether import duties and taxes will apply. It may be a good idea to contact your local customs / import / mail departments for rates before placing.
We cannot guarantee that items will not be subject to random checks by customs, and cause associated delays and charges. OTTE is not responsible for any delays caused by destination customs clearance processes.
REFUSED INTERNATIONAL SHIPMENT
If you refuse a shipment from OTTE due to customs duties, taxes, or any other reason, you will be held responsible for both the original shipping charges and the cost of returning the package to us ($90 USD), or a restocking fee of 20% of the original purchase amount (whichever is greater). This amount will be deducted from your total merchandise refund.
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