Getting Started

1. About Fancy

   Fancy is the place for you to discover and buy amazing things curated by our global community.

   Use Fancy to find a gift for any occasion and share your favorite discoveries with all your friends.

2. Join Fancy

   To join Fancy and begin discovering amazing things, visit our signup page.

   You can register using your email address, Google, Facebook, or Twitter accounts.

3. Fancy items

   Fancy the items you like to save them to your profile. Just click the popsicle!

4. Add items to lists

   Use your wishlist to let people know what gifts you'd like.

   Create your own lists to organize your favorite finds.

5. Download the app

   Visit our app page or send a download link to your phone.

Profile & Account

1. Profile Picture

   Add a profile picture in your settings.

2. Connect Social Networks

   Visit Connected Accounts to link your Fancy account with Facebook, Twitter, Gmail, Instagram, VK, Weibo, or Renren.

   You can share your activity on Fancy with your friends, but we will never post without your permission.

3. Update Email Address

   You can update your email address on your settings page.

4. Change Username

   You can submit a username change request in your settings.

5. Change Password

   You can change your password here.

6. Privacy Settings

   You can update your profile visibility and messaging privacy settings in your preferences.

7. Deactivate Account

   To deactivate your Fancy account, select "Deactivate my account" in your Settings.

Shopping on Fancy

1. Payment methods

   In addition to Visa, MasterCard, American Express, and Discover credit and debit cards, Fancy also accepts payment via Apple Pay, Android Pay, and Samsung Pay.

2. Gift Cards

   Send a Fancy Gift Card and let your friends choose what they love! Buy a Fancy Gift Card

3. Estimated delivery

   You can find an estimated shipping window on the product pages. As soon as your order ships, you will receive an email with tracking information. We do not currently offer expedited shipping options.

4. Payment Issues

   If you have any trouble checking out or completing payment, please contact us.

Shipping

1. Where we ship

   Fancy ships worldwide. Shipping restrictions may apply to certain items. Select and update your shipping destination on the product page to see details.

2. What shipping service is used for deliveries?

   Fancy uses a variety of shipping providers. The carrier will be selected based on several factors, including the shipping destination and item weight. We are unable to accommodate requests for specific carriers at this time. We do not currently offer expedited shipping options.

3. How do I track my order?

   You will receive an email notification once your order is shipped, and you can check tracking information on your purchases page.

4. How much does shipping cost?

   For orders over $89, standard shipping is typically FREE to the US. There are exceptions on some items. Shipping costs for each product are listed in the Overview section of the item.

   For orders under $89, standard shipping is typically a flat rate of $4.99 to the US. There are exceptions on some items. Shipping costs for each product are listed in the Overview section of the item.

   For orders shipping outside of the US, the shipping cost will vary depending on the destination country, weight and cost of the item.

   Note that all items shipped outside of the U.S. are subject to duties and taxes upon arrival to the destination country.

Returns and Exchanges

To return or exchange an item, visit your Orders page. If returns / exchanges are permitted for your items, click “Return or Exchange” on the order you would like to return.

If the link is unavailable, contact Fancy Customer Service at cs@fancy.com

Returns must be approved by the seller and a descriptive reason for return will help the seller process your return or exchange request.

Specify a reason for your return or exchange and click Send Request. If exchanges are unavailable, you will not be able to select a replacement item.

If your request is approved by the seller, a confirmation and return address will be sent to your account email address.

Ensure your items are securely packaged and in their original condition before returning. Return shipping labels may incur a charge depending on the seller’s policy.

If your request is rejected by the seller, a reason will be sent to your account email address. If you are unable to resolve a dispute, contact Fancy Customer Support.

Orders

1. How to check the status of your order

   To check the status of your order, go to Order History and locate your order number. If you have further questions about your order, please contact Customer Service at cs@fancy.com.

2. Can I change or cancel an order?

   All changes and cancelations must be processed by Fancy Customer Service. We can't guarantee changes or cancellations to orders that have already begun processing. Fancy Customer Service hours are M-F, 9:00am-6:00pm EST. We do our best to respond to all requests within one business day.

Merchants

1. Sell on Fancy

   If you would like to sell your products on Fancy, please sign up here.